G・O・P Co., Ltd. End User Terms of Service
These Terms of Service (hereinafter referred to as the "Terms") set forth the conditions governing the use of game services provided by G・O・P Co., Ltd. (hereinafter referred to as the "Company") on and after the effective date of these Terms (hereinafter referred to as the "Service"), between the customer using the Service (hereinafter referred to as the "User") and the Company.
1. Definitions
The following terms are used in these Terms:
- "Account" means a string of characters or other identifier issued by the Company to identify a User when the User starts using the Service. Among these, an identifier set by the Company based on the User's application is referred to as a "User ID."
- "In-game Currency" means electronic virtual currency that can be exchanged for services or content provided in the Service, including prepaid payment instruments provided within the Service.
- "Individual Terms of Use" means supplementary rules separately established and distributed or published by the Company, such as game service operation policies and usage restrictions, in order to protect the rights and interests of Users and maintain order in the Service, and which supplement these Terms.
- "Content" means text, audio, music, images, videos, software, programs, code, and other information.
- "In-Service Content" means Content that can be accessed through the Service.
- "User Content" means Content posted, sent, or uploaded by a User through the Service.
- "Paid Services" means services or content provided for a fee in the Service, including where prepaid payment instruments are used.
2. Agreement to the Terms
- Users must use the Service in accordance with these Terms. Users may not use the Service unless they validly and irrevocably agree to these Terms.
- If a User is a minor, the User must use the Service only after obtaining the consent of a legal representative such as a parent or guardian. If a User uses the Service on behalf of a business operator, that business operator must also agree to these Terms before the Service is used.
- By actually using the Service, a User is deemed to have validly and irrevocably agreed to these Terms.
- If Individual Terms of Use apply to the Service, Users must comply with both these Terms and the applicable Individual Terms of Use.
3. Changes to the Terms
- The Company may, whenever it deems necessary, amend these Terms and the Individual Terms of Use at any time without prior notice to Users.
- The contents of the amended Terms and Individual Terms of Use and their effective date shall be posted at an appropriate place on the website operated by the Company. By continuing to use the Service after such amendment, Users are deemed to have validly and irrevocably agreed to the amended Terms and the applicable amended Individual Terms of Use.
- The Company may not provide individual notice of such amendments. When using the Service, Users should review the latest Terms and applicable Individual Terms of Use from time to time.
4. Accounts
- If a User registers a password in connection with use of the Service, the User must strictly manage it at the User's own responsibility so that it is not used improperly. The Company may treat all acts performed under the User's Account as acts of the User.
- If a User uses the Service without creating a User ID, or if the Service does not provide a User ID setting function, data such as In-game Currency and User Content cannot be transferred to a replacement device when the User changes communication devices.
- The Company may delete an Account that has had no access for one year or longer without prior notice to the User.
- All rights to use the Service held by the User shall terminate for any reason when the Account is deleted.
- An Account for the Service belongs exclusively to the User. All usage rights in the Service may not be assigned, lent, or inherited by any third party.
- If a User has not linked a separate account, all or part of the User's service usage records, purchase history, character information, environment settings, and other service usage information may be deleted or reset due to the following events. If service data is initialized or the application is deleted, confirmation and restoration are impossible, and the Company bears no responsibility.
- If the device is changed, modified, or initialized
- If the application or other programs are deleted
- If a User who has not linked an Account later links an Account
5. Protection and Use of Personal Information
- Personal information related to the Service shall be managed by the Company.
- The Company shall handle Users' privacy information and personal information appropriately in accordance with the Company's Privacy Policy.
- The Company exercises the highest degree of care in security management in order to safely manage the information collected from Users.
- The Company bears no responsibility for any damage related to use of the Service arising from leakage of personal information due to reasons attributable to the User.
- The Company may collect and use information such as the settings and specifications of the User's device in order to improve service quality, such as service operation and program stabilization. Such collection and use of information shall be governed by the Company's Privacy Policy.
- The Company may use such information only when necessary for investigation of acts violating the Terms or laws, prevention of fraudulent use of the Service, adjustment of disputes between users, complaint handling, or other maintenance and improvement of the Service.
- The Company will not provide such information to a third party without the User's consent. However, the Company may provide such information to relevant institutions when required under special provisions of law, a court judgment, a binding order of an administrative agency, or a lawful request from an investigative authority.
- The Company may collect and use conversations between Users, including chat, whisper, and message communications, in order to provide the Service smoothly.
- The Company may allow such information to be viewed only when the Company determines it necessary for dispute adjustment between Users, complaint handling, or maintenance of order in the game. Such information shall be held only by the Company, and no person lacking authority under laws or regulations may view it.
6. Provision and Termination of the Service
- To use the Service, Users must prepare, at their own expense and responsibility, the necessary personal computer, mobile phone, communication equipment, operating system, communication means, electric power, and other requirements.
- The Company may provide all or part of the Service only to Users who satisfy conditions that the Company deems necessary, such as age, identity verification status, and availability of registration information.
- The Company may terminate the provision of the Service when the Company deems it necessary. In such case, the Company shall notify Users at least 30 days prior to the termination date. If it is difficult for the Company to give such notice before termination, the Company may give notice after termination, but shall do so without delay.
- When the Company provides the Service or terminates the Service, Users may not obtain cancellation-based refunds, refunds of In-game Currency, or any other reimbursement with respect to Paid Services, except where required by law.
- Paid content with no fixed period of use and consumable content shall, upon suspension of the Service, be deemed usable until the publicly announced service termination date.
7. Services for Testing Purposes
- The Company may provide test-purpose services (hereinafter referred to as "Test Services") to Users for a certain period.
- Test Services are unofficial services conducted for purposes such as discovering bugs and verifying market trends and appeal points, and are not formal services. The Company bears no responsibility for any trouble arising during the test period or for any inability to use the service.
- During the Test Service period, game data may be changed, corrected, added, or deleted for service reliability, and the Company has no obligation to restore such data. After the Test Service ends, all usage records of the Test Service, including character information, may be deleted or reset.
- If the User consents, the Company may use information collected during the test period for the official service.
8. Emergency Communication Function
- The Service does not provide a means for emergency reporting to police organizations, coast guard organizations, fire departments, or any other institutions.
9. Display of Advertisements
- The Company may display advertisements of the Company or third parties within the Service.
10. Partner Services
- The Service may include services or content provided by other businesses affiliated with the Company.
- Responsibility for such services or content shall be borne by the business operator providing them.
- In addition, such services or content may be subject to the terms of use and other conditions established by the provider.
11. Use of Content
- The Company grants Users a non-exclusive, non-transferable, and non-sublicensable right to use the In-Service Content provided by the Company solely for the purpose of using the Service.
- If a User uses In-Service Content for which separate conditions such as usage fees or periods of use are established, the User shall comply with those conditions. Even if words such as "purchase" or "sale" are displayed on the Service screen, intellectual property rights and other rights relating to the In-Service Content provided by the Company are not transferred to the User, and only the usage right described above is granted to the User.
- Users must not use the In-Service Content beyond the manner of use contemplated by the Service, including acts such as reproduction, transmission, republication, or modification.
- Among Paid Content purchased by Users, the period of use for paid content indicated as permanent and paid content for which no period of use is indicated shall continue only until normal provision of services relating to the game ends, and such usage rights may be lost when the Service ends.
12. Management of User Content
- Users are responsible for creating backups of their own User Content. The Company has no obligation to store User Content.
- Any loss or liability arising from a User's User Content shall be borne by that User, and the Company bears no responsibility in any case.
- If the Company determines that a User's User Content violates these Terms, operation policies, laws, or regulations, the Company may, without prior notice to the User, delete the content, move it, reject posting of it, or take similar measures, and may also take measures such as restricting the User's use of the Service or terminating the usage agreement.
- If the Company receives an objection such as a claim for damages from a third party on the ground that a User's User Content infringes another person's rights, the User who created the content must actively cooperate in securing the Company's exemption from liability, and if the Company is not exempted, the User must compensate the Company for the damage incurred.
13. In-game Currency
- In-game Currency shall be granted to Users through purchases in the Service, campaigns, or other methods designated by the Company. The purchase unit, payment method, period of use, and other grant conditions for In-game Currency shall be determined by the Company and displayed in the Service.
- In-game Currency displayed as a prepaid payment instrument on the separate page in the Service titled "Display Based on the Payment Services Act" shall be handled as a prepaid payment instrument under the Payment Services Act. Other content purchased using such prepaid payment instrument shall be deemed to have been provided as goods or services upon acquisition and shall not constitute a prepaid payment instrument.
- In-game Currency cannot be exchanged for cash, property, or any other economic benefit other than the services or content designated by the Company. The amount of In-game Currency required for exchange into services or content and other conditions of use shall be determined by the Company and displayed in the Service.
- No refunds shall be made for In-game Currency once purchased by a User, regardless of the reason, except where required by law. In such case, the refund method for In-game Currency shall be determined by the Company in accordance with applicable law and displayed on the Company's website or otherwise.
- In-game Currency may be used only with the Account used by the User at the time of purchase and may not be assigned or transferred to another Account. In-game Currency provided on communication devices using different operating systems is treated as a different type of currency even if it has the same name, and therefore cannot be inherited or combined.
- This game may allow common use of in-game content in connection with applications downloaded on other platforms. However, this does not apply to paid portions of In-game Currency that constitute prepaid payment instruments.
- If In-game Currency constitutes a prepaid payment instrument pursuant to the preceding paragraph, the paid portion of that In-game Currency shall be consumed first.
- Paid content provided by the Company may include both paid currency and free currency.
14. User Obligations
- In using the Service, Users must not engage in any of the following acts:
- Acts that violate laws, court judgments, decisions or orders, or legally binding administrative measures.
- Acts that may harm public order or good morals.
- Acts that infringe the intellectual property rights, honor rights, privacy rights, or other rights under laws or contracts of the Company or any third party, including copyrights, trademark rights, and patent rights.
- Acts of posting or transmitting excessively violent expressions, explicit sexual expressions, expressions that lead to discrimination based on race, nationality, creed, sex, social status, family origin, or similar attributes, expressions that encourage or promote suicide, self-harm, or drug abuse, or other antisocial content that causes discomfort to others.
- Acts of impersonating the Company or a third party, or intentionally spreading false information.
- Acts of sending the same or similar messages to an unspecified large number of Users, except where approved by the Company, or any other act that the Company determines to be spam.
- Acts of exchanging usage rights to In-Service Content for cash, property, or other economic benefits by means other than those prescribed by the Company.
- Acts for business, publicity, advertising, solicitation, or other commercial purposes, except where approved by the Company; acts for the purpose of sexual conduct or obscene acts; acts for the purpose of meeting or socializing with an unknown person of the opposite sex; acts for the purpose of harassing or defaming other Users; or acts of using the Service for purposes different from those contemplated by the Service.
- Acts of providing benefits to antisocial forces or other acts of cooperation with such forces.
- Religious activities or solicitation to religious organizations.
- Acts of improperly collecting, disclosing, or providing another person's personal information, registration information, usage history information, or similar information.
- Acts that interfere with the servers or network systems of the Service; acts of improperly manipulating the Service using bots, cheat tools, or other technical means; acts of intentionally exploiting defects in the Service; acts of accessing the Service through modified communication devices such as rooted or jailbroken devices; acts of making unreasonable inquiries or demands to the Company, such as repeatedly asking the same question more than necessary; or any other act that interferes with the operation of the Service by the Company or the use of the Service by other Users or causes hindrance thereto.
- Acts of assisting or encouraging any of the acts described above.
- Any other act that the Company determines to be inappropriate.
15. User Responsibility
- Users shall use the Service at their own responsibility and shall bear all responsibility for any acts they perform in the Service and the results thereof.
- If the Company determines that a User is using the Service in violation of these Terms, the Company may, without prior notice to the User, take the following measures. However, the Company has no obligation to prevent or correct such violation.
- Suspension of public availability of all or part of the User Content or deletion thereof
- Suspension or revocation of rights to use In-Service Content
- Suspension or deletion of the Account
- Suspension of use of all or part of the Service
- Any other measure that the Company deems necessary and appropriate
- If the Company suffers any direct or indirect damage, including attorneys' fees, arising from a User's use of the Service, including where the Company receives a claim from a third party due to such use, the User must immediately compensate the Company in accordance with the Company's demand.
16. Restrictions on Use
- The Company may temporarily suspend a User's use of the Service until investigation is completed with respect to any of the following issues:
- Where a report has been received regarding abuse of payment, hacking, or leakage of personal information and investigation is required
- Where there is reasonable suspicion that the User has violated operation policies, including through use of illegal programs, operation from a workroom, or exploitation of bugs
- Where temporary restriction of Account use is necessary for reasons equivalent to the foregoing
- If it is determined that a User has committed an act corresponding to a violation item set forth in "Appendix 1. Company Service Operation Policy and Usage Restriction Standards," the Company may restrict the User's use in accordance with those standards.
17. Disclaimer
- The Company makes no express or implied warranty that the Service, including In-Service Content, is free from factual or legal defects, including defects relating to safety, reliability, accuracy, completeness, effectiveness, fitness for a particular purpose, security, errors or bugs, or infringement of rights. The Company has no obligation to provide the Service after removing such defects.
- The Company bears no responsibility for any damages incurred by a User arising out of the Service. However, if the agreement between the Company and the User relating to the Service, including these Terms, constitutes a consumer contract under the Consumer Contract Act, this disclaimer shall not apply.
- Even in the case described above, the Company bears no responsibility for damages arising from special circumstances, including where the Company or the User foresaw or could have foreseen the occurrence of damage, among damages incurred by the User due to non-performance or tort caused by the Company's negligence, excluding gross negligence. Compensation for damages incurred by the User due to non-performance or tort caused by the Company's negligence, excluding gross negligence, shall be limited to the amount of usage fees received from the User in the month in which the damage occurred.
18. Methods of Communication
- Communications from the Company to Users regarding the Service shall be made by posting them at an appropriate place on the website operated by the Company or by any other method the Company deems appropriate.
- Communications from Users to the Company regarding the Service shall be made by submitting an inquiry form provided at an appropriate place on the website operated by the Company or by a method designated by the Company.
19. Governing Law and Jurisdiction
These Terms are written in Japanese as the authentic text, and shall be governed by the laws of Japan.
Any dispute arising out of or relating to the Service between the User and the Company shall be subject to the exclusive agreed jurisdiction of the Tokyo District Court or the Tokyo Summary Court as the court of first instance.